Fireweed Essay

Baluta and some of his family have moved from Liberia in Africa. It is properly a result of a war caused by â€Å"blood diamantes†. We are not told which country Baluta moved to, but it’s an English speaking country. Baluta speaks and understands English very well. That properly means he has lived there for a couple of years. He is earning his money by working as a carpenter. But that doesn’t make him a millionaire. As you already can sense in the start of the story, it’s showed by, they cannot afford a new and bigger bed or a new car or anything else that could make their lives more pleasant. Another sign is that he lives with his brother and sister-of-law. And they all have to share one bathroom. Baluta is the only one in the family who goes to work by car because there is no bus to the place he works. He doesn’t like that fact; that the rest of the family has to get up very early to take the bus, he wishes that they all could have a car even if it’s an old and used one. Witch also is something that could indicate that the family doesn’t have a lot of money. The story is easy to understand, but doesn’t contains many descriptions of the environment so in that case we have to guess a bit. But it contains a lot of flashbacks to Baluta’s life in Liberia. All these flashbacks appear because something from Baluta’s life in the new country reminds him of something and someone from his life in Liberia. The first flashback appears when he is taking a cold bath in the morning. â€Å"Cold like Kpatawee Falls back home in Liberia, Baluta thought†. And at that point he knows that the day is going to be a day he will remember for the rest of his life. The story stretches over a single day, it is written in third person. In the beginning of the essay Baluta wakes up from a nightmare. In the nightmare he sees his sister Alanso stirrers at him from the dead. It seems like his sister’s death had given him a harsh time. The Maine theme could very well be exactly like that †losses and memories†. Baluta tries to keep all his focus on the work, but he gets distracted because of the flashbacks reminding him of something from his life in Liberia that’s if it is a good or a bad memory. One day when he is at work her hears a conversation between a wife and her husband, the wife is yelling at her husband, because he can’t find the specific wall paint colour â€Å"fireweed† and the wife only wants that colour in their house. When he hears the word â€Å"fireweed† it is reminding him of a specific day his grandma would give him some of it, because she would punish him for something bad he had done. Fireweed it is a plant that grows among others in North Africa and in the Middle East. But he never gets his punishment, because when he was on his way back home, and their shanty once appears in the horizon, he sees his family are attacked by men in jeeps with guns and machetes. He watches his father hanging from a tree, his grandma in a blood puddle of her own on the ground. We don’t get to know Baluta’s age in the story. We neither hear of a wife or kids so he could be relatively young man. Baluta is well-mannered to the people he works for, and for everyone else, and when he talks to the women he refers to them with ‘miss’. Baluta is not an easy name to pronounce so he has decided to call himself Joel when he is at work. Baluta is a nice and good person, an example of that is as earlier mentioned, he feels bad because he needs to take the car to work when his family has to take the bus. That makes us believe that is a good minded person. Generally Baluta he is a good person and good at his job and puts others before himself.

Communication in Health and Social Care Essay

Identify nine different reasons why people communicate and give an example for each reason. 1 to express there needs, to explain to people exactly what it is that they need and why. 2. `to share ideas – people learn from each other by sharing ideas this can help resolve a problem or situation. 3. to reassure – if people do not communicate they can feel unsure, it is important to diffuse rumours by communicating effectively with people so that they are sure of a situation, this will have a positive effect on morale. It is also important to re-assure people that you are listening and understand what they are saying. 4. to express feelings – to let people know if you are, happy, sad, angry or confused. It could be that you have mixed feeling or are unsure. 5. to share experiences – a work colleague could share an experience of a similar position/case that you are in/working on. 6. to ask questions – people don’t always give you the answers you need without you asking questions, you can ask open answer questions that require more than a yes or no answer. . socialise – this form of communication is usually relaxed, where you will talk socially to people about things that have happened in your week, or about a holiday or what is in the news. People will laugh and joke together. 8. to build relationships – through communication people get to know each other, there needs and build trust. 9. Information – to pass information between people Identify 5 ways communication can help you in your work and why 1. To enable service users to develop a relationship in which they feel confident to share there thoughts and feeling with you, they feel you are listening to their needs and understand their situation. 2. Effective communication prevents mis-understandings and people know exactly what is expected from them. 3. Supports the development of own needs and knowledge, by talking to work colleagues you can often gain from their knowledge and understanding. 4. Good communication ensures that you understand the needs of others and able you to get the right support plan in place. . to build trust amongst both work colleagues and service users Explain why it is important to observe an individual’s reactions (facial expressions, body language etc) when you are communicating with them Observing an individual’s reaction is important as it will give you an idea on whether the person is interested in the subject matter, if they are lying to cover a blunder, to see if there is a purpose t o the subject you are trying to discuss, to see if they understand, or you’re both understanding. If the person is hesitant to answer any questions, or make any comments or questions, he may be showing disagreement or just shy, then you need to coach them into talking. Facial expressions, will show you if they are feeling angry, body language can indicate that a person is adjitated or uncomfortable with a situation, or if they are relaxed and comfortable. Identify twelve barriers to effective communication Language Barrier, Hearing impairment, visual impairment, under the influence of alcohol or drugs, distractions i. e, noise, flashing light, Judgemental statements i. e. Don’t do it that way† or â€Å"your wrong†. Inappropriate language for the age of the person, Learning difficulties, ie ‘unable to read and write, shyness, attitude, people may not List eight ways you can reduce barriers to communication include sources of information and support services Give four examples of how you can check a person has understood what you have communicated? What do es the term ‘confidentiality mean? Give three examples of when confidential information may need to be passed on How do you seek advice regarding confidentiality When would you ask advice about confidentiality

TQM assignment Essay Example | Topics and Well Written Essays - 1250 words

TQM assignment - Essay Example 2(D) (ii) measuring satisfaction of internal customer. A questionnaire or forming focus groups (employees meet and the are asked question) can be used to evaluate the satisfaction. Typical question is Are you satisfied working for this hotel If not, state the reason and necessary changes 2(D) (iii) Some of the problems that will be encountered when evaluating and analyzing the results are: For the first question (How can we serve you better)Different customers will give different views about the hotel improvement methods. The list of the variables may be too long. For example one customer can talk about improving the time required to serve client, while another may comment about improving quality. The hotel management may be faced by numerous solutions and may not have capacity and capability of fulfilling each client wants. Question 2 Are you satisfied working for this hotel If not, state the reason and necessary changes Many internal customers may give the solution of increasing wages and salary and leave out vital issues like harsh management due to fear of victimization. Question 3 the funnel rules The four funnel rules are Rule 1 'leave the funnel fixed, aim at the target and make no adjustment' Rule2 'at drop k (k=1, 2, 3---, the marble will come to rest at point zk which is measured from target' that is zk is the error at drop k, move funnel to a distance -zk. Rule 3 'set the funnel at each drop right over the spot zk, which is measured from target 'no memory Rule 4 'set the funnel at each drop right over the spot (zk) where it last came ' (Source (Thomas, P. 2008. Tampering effects and diagnosis. Quality publishing.[online]. Available at...Hotels such as Hilton spend millions in advertising so as to attract and retain customers. The internal customers; refers to a set of services directed towards the workers working in the hotel. These include the front office personnel, the management of the hotel, different department and vendors and consultant. The internal customer is usually neglected in the big hotels and this has ripple negative effects on the external customer. Such a question will help the managerial team determine the level of customer satisfaction as well as provide an answer to the improvement question. Question should gear towards, services quality, speed and other aspects. Different customers will give different views about the hotel improvement methods. The list of the variables may be too long. For example one customer can talk about improving the time required to serve client, while another may comment about improving quality. The hotel management may be faced by numerous solutions and may not have capacity and capability of fulfilling each client wants. (This is volition of rule number 4) which stipulates that "train the trainer" is unacceptable as this progresses the error. The error increases as the levels of training increases. Rule number 4 assumes 'no memory'.

Current Marketing Problem in Hilton Hotels & Resorts Research Paper

Current Marketing Problem in Hilton Hotels & Resorts - Research Paper Example As the discussion highlights  over the years, the brand Hilton has operated its hospitality business operations and has established its marketing of services within several countries such as Italy, France and the United States of America among others. Moreover, it has been also identified that the company has used its Hilton brand name in order to extend its franchisee business and strategic business units in the entire global market.This paper declares that  Hilton Hotels & Resorts offers its hospitality services within around 80 countries. In order to attain the objective of Hilton hotels brand significantly, it is important to maintain a strong relation with the customers by offering them quality services. Over the years, Hilton hotel has attempted to establish a relational bridge with its customers through the help of its franchisees. In order to address the ensuing challenges arriving related to marketing as well as customer care, Hilton hotel has introduced centralized rese rvation and customer relationship management (CRM) system. Even after that, it has been observed Hilton hotel brand was unable to meet its customers’ expectations comprehensively.  Hilton Hotels & Resorts offers its hospitality services within around 80 countries. In order to attain the objective of Hilton hotels brand significantly, it is important to maintain a strong relation with the customers by offering them quality services.

The Interpretation of Marketing Strategy on the Rise of Wong Lo Kat Essay

The Interpretation of Marketing Strategy on the Rise of Wong Lo Kat - Essay Example According to the research findings, it can, therefore, be said that there are more than 2000 Chinas time-honored brand enterprises recognized in China, mainly concentrated in the catering trades, pharmaceuticals, and other industries. However, according to the current statistics, about 70% of Chinas time-honored brand enterprises have disappeared, while the majority of surviving the situation is a precarious business, and only 10% of the good economic form of scale is very small. As one of the old pharmaceuticals industries, Wong Lo Kat (whose old name is Guangzhou Yangcheng Pharmaceutical Co, Ltd) is a booming company. It reached 1.5 billion, plus canned drinks, the total sales of which exceeds to 300 million CNY in 2003. From 1999 to 2003, the average growth rate of Wong Lo Kat was more than 25%, which is labeled as the success model of the combination between the traditional workshop and modern business, as well as a successful example of other traditional pharmaceuticals enterpri ses. Herbal tea is one kind of the teas which are formed through the Chinese herbal medicine in the regions of Guangdong and Guang Xi. Generally speaking, it has the function of clearing heat and dampness. Wong Lo Kat is the most famous herbal tea among the old herbal teas. As time has gone by Wong Lo Kat has also become famous in the world. Wong Lo Kat’s development had its chance and special features to expand further. It created the transformation from a small company to a large company in one year. In its first stage, it faced some problems such as the confusion between the beverage and herbal tea and so on.

Relationship Between Athena And Odysseus To The Job And God Essay

Relationship Between Athena And Odysseus To The Job And God - Essay Example Athena had developed deep attachment for Odysseus and sought the permission of her father Zeus, according to the Iliad, to provide Odysseus with unconditional support and services. She undergoes hunger, thirst, and pains in order to help her beloved King Odysseus accomplish his tasks of winning the battles and overcome his rivals and enemies. Not only this that she protected the great warrior, from calamities, disturbances, and problems, during his war campaigns, but also, she guises herself many times in the form of a bird, a shepherd boy, a little lass and others to help him reach his destination safe and sound. Her valuable counsels turned the tables in favor of her beloved and the opponents had to lick the dust during bouts and fights. Her utter feelings of unabated, unwavering and unconditional love and affection have been described by Homer in his Iliad: â€Å"Two of a kind, we are, contrivers, both. Of all the men alive you are the best in plots and storytelling. My own fame is for wisdom among the gods - deceptions too. Would even you have guessed that I am Pallas Athena, daughter of Zeus, I that am always with you in times of trial, a shield to you in battle†? The Hebrew Bible, Old and New Testaments and the Quran also contain some personalities, which had rendered their services to their beloved. In the mythology of Abrahamic religions, holy prophets, noble saints, and pious men are the characters, who rendered their services out of their love for One and the Only i.e. Almighty God, the Supreme Being.

Strategic management Essay Example | Topics and Well Written Essays - 1500 words - 1

Strategic management - Essay Example This is because every finite extensive form game contains at least a sub-game perfect equilibrium. For example, by applying backward induction it can be proved that the strategy combination comprising of the Nash-equilibrium contours of all sub-games is apparently sub-game perfect. c) Yes, after iterated elimination of dominated strategies in two player games and only one strategy survives, then the strategy combination must be a Nash-equilibrium. This is because the strategies match up to rationalizable strategies. Indeed, no pure strategy that is persistently strongly dominated can comprise of a Nash-equilibrium. Non-recursively weakly dominated strategies can comprise of a Nash-equilibrium and so the iterated elimination may remove one or more Nash equilibria. It can then be shown that one Nash-equilibrium will survive the iterated elimination of weakly dominated strategies. Question two a) Extensive form of the game Rating profits on a scale of 100 for best, payoff for the incumb ent are 100 if the entrant fails to enter, 50 if he enters and shares the market and 0 if he enters and the incumbent starts a price war. The entrant payoffs are 0 if he does not enter, 40 (profit – entry cost) if he enters and -10 if there is a price war. The game can be presented in an extensive form as illustrated below: War (-10, 0) Enter No (40, 50) No (0, 100) In the figure, the entrant’s choice is indicated at node 1 and the incumbent’s choice is indicated at node 2. The numbers at the right side indicates the payoffs with entrant’s payoff first. Therefore, the entrant will need to think strategically or to anticipate how the incumbent responds if he decides to enter. Normal form of the game In normal form of the game incumbent strategies are contingent strategies: If the entrant enters then accommodate and if he enters then initiate price war. The entrant’s strategies are enter and do not enter. The game in normal form is indicated below: I ncumbent If the entrant enters, then accommodate: if the entrant does not enter, continue with the usual business If the entrant enters, then initiate prices war; if the entrant does not enter continues with the usual business. Entrant Enter 40, 50 -10, 0 Do not 0,100 0,100 b) Pure strategy Nash equilibrium Incumbent If the entrant enters, then accommodate: if the entrant does not enter, continue with the usual business If the entrant enters, then initiate prices war; if the entrant does not enter continues with the usual business. Entrant Enter 40, 50 -10, 0 Do not 0,100 0,100 Enter and accommodate is a pure-strategy Nash equilibrium. c) The sub-game perfect outcome is the Nash equilibrium in the simultaneous move game, which is (no entry, business as usual). Question three Due to Nash equilibrium, pricing strategies that appear to be super-competitive can in fact be anticompetitive. The market strategies for all players respond to the Nash equilibrium. This is best explained by an example. Suppose that the monopoly price for gaming consoles is $200. Now suppose firm A advertises that if a consumer buys a console from him at $200 and discovers that he/she can buy it cheaper at B, A will refund the full purchase price. Again suppose that B does the same thing. It can then be shown that it is Nash for both firms to charge $200. Question four Glaxo and EMI developed important innovations in the 70s, but succeeded